1 00:00:00,000 --> 00:00:07,000 Banana connects food donors, eligible community members, and the team coordinating the program. 2 00:00:07,000 --> 00:00:15,000 Clients and donors create an account and submit an application. New accounts are reviewed before access is activated. 3 00:00:15,000 --> 00:00:23,000 Start a new donation. Add the food name, description, ingredients, allergens, and handling information. 4 00:00:23,000 --> 00:00:31,000 Set the quantity, pickup window, location, and instructions. Add a food photo if you have one. 5 00:00:31,000 --> 00:00:38,000 Review the actual food and pickup details, then publish the donation so clients can find it. 6 00:00:38,000 --> 00:00:46,000 Approved clients browse available food in List or Map view, then check the description and pickup details. 7 00:00:46,000 --> 00:00:58,000 All food donations are first come, first served. No holds outside the app’s reservation process. Only a reservation confirmed in your account holds food under the app’s rules. 8 00:00:58,000 --> 00:01:06,000 My reservations shows your pickup code, address, and time window. Bring your account photo on your phone. 9 00:01:06,000 --> 00:01:14,000 Filter merchant notifications by priority or read status. Use a reservation action to jump to pickup management. 10 00:01:14,000 --> 00:01:26,000 Follow your confirmed reservation’s pickup window and instructions. Cancel in the app if you cannot collect it. Donors: honor app reservations; do not promise extra holds. Verify the pickup code and approved person, then confirm collection in the app. 11 00:01:26,000 --> 00:01:33,000 Track donations and completed pickups. The merchant workspace also includes team and location management. 12 00:01:33,000 --> 00:01:41,000 Authorized admins review client and donor applications and submitted documents, then approve or deny access. 13 00:01:41,000 --> 00:01:49,000 Admins see client, donor, donation, and reservation totals, plus activity and notifications with record details. 14 00:01:49,000 --> 00:01:57,000 Use the Client app to find food, the Donor app to share surplus, and the Admin app to coordinate access and operations. 15 00:01:57,000 --> 00:02:15,000 All food donations are first come, first served. No holds outside the app’s reservation process. Only a reservation confirmed in your account holds food under the app’s rules. 16 00:02:15,000 --> 00:02:33,000 Enable food alerts and save your location. New eligible food within four straight-line miles can trigger a notification, even with the installed app closed. Alerts do not reserve food. Availability may change. 17 00:02:33,000 --> 00:02:51,000 Follow your confirmed reservation’s pickup window and instructions. Cancel in the app if you cannot collect it. Donors: honor app reservations; do not promise extra holds. Verify the pickup code and approved person, then confirm collection in the app.